Last updated: Feb 24, 2026

St Germain Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

St Germain Services provides professional cleaning and related services to residential, commercial, and public sector clients across the UK.

If you have any questions about this policy, you can contact us at:

Email: susan@stgermainservices.com

Address: 349 Royal College St Camden, NW1

2. Information We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Phone number

  • Property or site address

  • Service enquiry details

  • Any information you provide via contact forms, email, or phone

We do not collect payment details directly through our website unless explicitly stated.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes

  • Deliver and manage our services

  • Communicate regarding appointments or changes

  • Improve our website and services

  • Meet legal or regulatory requirements

We only collect data that is necessary and relevant.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent (when you submit an enquiry)

  • Contractual necessity (to provide services)

  • Legal obligation

  • Legitimate business interests

5. Data Sharing

We do not sell or rent your personal data.

Your information may be shared only with:

  • Trusted service partners (where required to deliver services)

  • Legal or regulatory authorities (if legally required)

All third parties are required to respect data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.